New Patient

Contact New Patient Coordinator

Thank you for selecting our practice for your Rheumatologic care. We are so happy to have you!

Below are your new patient information forms to complete prior to your visit. Please use blue or black ink only. Present these forms along with your insurance card and photo ID to our receptionists. We cannot accept electronic versions of insurance cards. Please arrive 15 minutes prior to your appointment time. If you arrive without all forms completed or without your insurance card, we may have to reschedule your appointment.

Our practice utilizes wonderful nurse practitioners. You will alternate seeing your physician and their NP as a patient here. The nurse practitioners were trained directly under their supervising physician. Your care and medical decision making is 100% in collaboration with the physician. Once you establish care with a provider in our office, you will remain with that provider and their team. It is our policy that we do not allow changing of physicians within the practice. If your physician is out for a leave of absence, one of our other physicians will care for you in their absence.

Your copay is due at the time of your visit and will be collected at check in. Please consult your insurance company regarding any questions about your specialist copay.

If you have an insurance plan which requires an insurance referral to be seen by us, that is the patient’s responsibility to contact your primary care physician regarding your referral prior to your appointment. This is the policy of your insurance company. We are not allowed to obtain a referral for any of your visits here. If there is not a referral on file, any outstanding balances become patient responsibility.

Medicare deductibles are due at the beginning of January. You are responsible for this deductible unless you have a secondary insurance that will cover the expense of your deductible.

Any questions you may have concerning our fees, payments or insurance claims should be directed to our billing staff at 205-930-3002.

If copies of records or lab reports need to be sent to another doctor, please inform your physician’s nurse at the time of your visit. If you, an insurance company, or an attorney’s office need your records, we must first have a signed authorization of release to send the records. There are fees for completion of forms and copies of records released to the patient.

Our LUMA reminder system will contact you 7 days and again 48 hours before your appointment to remind you of your appointment date and time. If you have a conflict with your scheduled appointment, please notify our office as soon as possible and we will do the same. This information is also available on the patient portal. You will receive your patient portal invitation via email at your first appointment. No patient will be seen without an appointment.

Due to a high volume of calls, you will get an automated attendant when you call our office. This allows us to call you back with the information you need instead of making multiple calls. Please leave your name, date of birth, the physician you see in our office, and a phone number where you can be reached. Not leaving this information may make it impossible to locate you in our system and we will not be able to return your call.

To request a refill, please contact your pharmacy so they can request it electronically. This is the most efficient way to process these requests, including narcotic prescriptions. If you leave a message for the nurse, they will return your call by the end of the day. Please leave only one message; messages left after 3:30 may be returned the following business day.

We hope this letter of introduction will make you feel more comfortable when you arrive at our office. Please do not hesitate to call if you have any questions. Again, we thank you for choosing our doctors, and we welcome you to our practice.

Kindest regards,

Holleigh Seales

Holleigh Seales
Practice Administrator